SECU Telephone Contacts

Main Office: (281) 285-4551; (800) 272-7328; Fax: (281) 285-4436

Accessibility/Convenience Services

ATMs - Allpoint Surcharge-Free Network Toll Free 800-809-0308 (Opt 2) Direct 301-492-2100 (Opt 2)
Bill Pay Service Call Center assistance.  (877) 285-6828 (Toll Free: US, 7AM-1AM EST, 7 days/week)  
Shared Branch Locator 800-919-2872 (Toll Free: US) 800-919-2872 (Toll Free: US)
Check Reorder (Member Web) Assumes no Acct changes
since last order
877-585-8777, Ext "0"
Net24 Service Access. If your Password needs reset, select "Forgot Password" link to change online, or contact support (during or after business hours options to right). (281) 285-4551 (Direct) or (800) 272-7328 (Toll Free US), Options 2, 5, 1 during "business hours" M-F 8AM-4:30PM CST), for staff support. (281) 285-4551 (Direct) or (800) 272-7328 (Toll Free US), Options 2,5,2 "after hours": M-F 5:30 PM - 1:00 AM EST, and Sat-Sun 7:00 AM - 1:00 AM EST) for call center support.

Financial Services

Auto and Home Insurance 800-813-0827 (Toll Free: US)  
Brokerage Services (CUNA - Members Financial Network) 800-369-2862 (Toll Free: US)  
Financial Planning (Remote Advisory (MEMBERS Financial Services): Contact Us) 888-888-3940 (Toll Free: US) Direct 608-232-6444, FAX 608-236-6140
Insurance (Term, Whole Life, Annuity, AD&D, Long Term Care) 888-888-3940 (Toll Free: US)  

Mortgage Services

Mortgage Prequalification (SWBC): Sallye Gibson (Mortgage Loan Officer) @ SECU 205 Industrial Blvd., Sugar Land 800-460-6990 (Toll Free: US) Direct 281-285-3237 or FAX 281-285-4436
Mortgage Servicing HomePlus - Escrow Processor (effective Nov 1, 2014) 866-858-0118 (Toll Free: US) 609-538-4005 (FAX)

VISA Credit/Debit Card Services

Card Activation/PIN Reset, or Lost/Stolen/Fraud - Credit/Debit Cards Activation/PIN Reset: Call 281-285-4551 (Direct) or 800-272-7328 (Toll Free US), (Options:2, 2) Lost/Stolen/Fraud Reporting: 800-272-7328 (Toll Free: US), or 281-285-4551 (Options: Debit 2,3,4 or Credit: 2,4,4)
Card Security Fraud Prevention Center callback #'s Domestic: 844-682-4502, and 800-262-2024, or International: 614-564-5105, and 973-682-2652 (if collect - must go through local Operator first). 800-272-7328 (Toll Free: US), or 281-285-4551 (Debit: Options 2, 3, 4) 800-272-7328 (Toll Free: US), or 281-285-4551 (Credit: Options 2, 4, 4)
Card Disputes Process and PIN Requests 800-272-7328 (Toll Free US), or 281-285-4551 (Debit: Options 2, 3, 3) 800-272-7328 (Toll Free US), or 281-285-4551 (Credit: Options 2, 4, 3)
ScoreCard® Rewards (Debit and Credit Cards) Redeem points online! 800-854-0790 (Toll Free: US), points redemption for gifts and general inquiries (24/7 exc. major holidays).  855-483-5005 (Toll Free: US) for air travel, car rental, hotels, and cruises (9-9 EST M-F, 9-5 EST Sat/Sun).