Privacy, Legal, and Documents

Privacy | Documents Available to Members | Electronic Delivery Consent | Legal | Filing a Complaint | Privacy Opt-Out | Patriot Act | Web Accessibility Statement | Web Linking

Privacy Policy

Schlumberger Employees Credit Union (SECU) is committed to protecting the privacy of our members. We collect information about you in the course of providing services. Some of this information is nonpublic personal information. We do not sell your nonpublic personal information but we share some of the nonpublic personal information with our service providers and others in order to better serve you. We share nonpublic personal information only with contractual safeguards to protect the confidentiality of your information.

Information we collect about you – We collect information about you from the following sources:

  • Information we receive from you on applications and other forms (for example, name, address, social security number, assets, and income);

  • Information about your transaction with us, or service providers that work closely with us to provide you with diverse financial products and services (for example, your account balance, payment history, parties to transactions and credit card usage);

  • Information to navigate online with our Net24 Internet Banking Service. Our Net24 system requires electronic cookies to login and navigate between linked web pages. These cookies may be deleted by the user at the end of each session since they reside on the user's personal computer. SECU does not store or collect this information;

  • Information obtained when verifying the information you provide on an application or other forms (this may be obtained from your current or past employers, or from other institutions where you conduct financial transactions); and

  • Information we obtain from consumer purchasing and census data providers to develop competitive marketing programs for our members. Information we disclose – We may disclose all of the information we collect, as described above, as permitted by law and in accordance with this Privacy Policy. We may also make disclosures in connection with a subpoena or similar legal process, a fraud investigation, recording of deeds of trusts and mortgages in public records, an audit or examination, or the sale of your account to another financial institution. We do not disclose any nonpublic personal information about our members and former members to anyone except as permitted or required by law. Parties who receive information from us – We may disclose nonpublic information about you to the following types of third parties (with confidentiality agreements in place):

    • Financial service providers such as insurance companies, mortgage service companies, and securities broker-dealers;

    • Non-financial companies, such as, consumer reporting agencies, automobile dealerships, and retailers; and

    • Others, such as those that provide consumer discount programs or are non-profit associations.

Employees' access to member information - Access to nonpublic personal information about you is restricted to those employees who need to know that information to provide products and services to you or need to know such information for business reasons. SECU staff is trained to respect member privacy and to follow and understand our policies.

Disclosure of information to parties that provide services to us – In order that we may provide you competitive products and services, we may disclose all of the information we collect, as described above, to companies that perform marketing or other services on our behalf and to other financial service providers with whom we have a joint marketing agreements. We may also disclose nonpublic personal information about you under circumstances as permitted or required by law. These disclosures typically include information to process transactions on your behalf, conduct our operations, follow your instructions as you authorize, or protect the security of our financial records.

Fair Credit Reporting Act Disclosures - SECU is permitted by law to share any information about our transactions or experiences with you. Information taken from credit reports may also be exchanged but will not be shared if you elect to opt-out of this information exchange by following our opt-out procedure below.

How we protect your information – SECU will only grant access to nonpublic personal information about you to employees and service providers so that they can provide or offer products or services to you, process and service your accounts, and administer business. We maintain physical, electronic, and procedural safeguards that comply with state and federal regulations to guard your nonpublic personal information. What you can do to help – We are committed to protecting your privacy. You can help by following these simple guidelines:

  • Protect your account numbers, card numbers, PINs (personal identification numbers) and passwords. Never keep your PIN with your debit or credit card or even in the proximity, which can provide free access to your accounts if your card is lost or stolen.

  • Use caution when disclosing your account numbers, social security numbers, etc. to other persons. If someone calls you, explains the call is on behalf of the Credit Union and asks for your account number, you should immediately beware that this could be a fraud. Official Credit Union staff will have access to your information and will not need to ask for it. Also, you should initiate any such call to the Credit Union.

  • If you receive an email asking you to verify your account number online, this is a scam designed to get you to disclose your confidential information. The Credit Union will not email you Internet hot links to access your accounts. Always go directly to the Credit Union home page to access your accounts.

  • Keep your information current. It is important that we have current information on how to reach you. If we detect potentially fraudulent or unauthorized activity or use of any account, we will attempt to contact you immediately. If your address or phone number changes, please let us know as soon as possible. Do not hesitate to call us if you have any questions. We are here to serve you. How to opt-out or stop certain disclosures about you – If you prefer that we do not disclose nonpublic personal information about you to nonaffiliated third parties, you may opt-out of those disclosures, that is, you may direct us not to make those disclosures (other than disclosures permitted by law). If you have a joint account (other than a loan) with someone else, either of you may opt-out or it will be effective for both parties.

Opt Out

You may opt-out of these disclosures at any time. This opt-out, by law, will only apply to disclosures that are legally permitted or to disclosures we make to companies that perform services on our behalf or to other financial service providers. Once we receive your request, we have a reasonable amount of time to stop the disclosures. You may always contact us for assistance if you wish to later revoke your opt-out election. To exercise your opt-out option, complete our Privacy Opt-Out form, sign and date, and return it to SECU.

Children’s Online Privacy

SECU does not knowingly collect information from children under the age of 13. If we become aware that such personal information was collected, we will delete it; and if a parent becomes aware that personal information was submitted by a child under 13 without their consent, he/she may request that we delete that information.


SECU has internal policies and procedures that protect our members’ financial and personal information. All necessary precautions are taken to ensure your accounts are safe online using 128-bit Secure Socket Layer (SSL) encryption technology. This is the most trusted method of securing Internet transactions.

However, information security requires teamwork. For your protection a password or PIN (Personal Identification Number) is required to access your account(s) electronically. We recommend that you memorize the password and/or PIN and keep it private from any other person's access. When entering your password online, encryption makes your transmission undecipherable in the process. To ensure the highest degree of encryption, we recommend that you maintain a current browser compatible with our online systems and a personal computer free of viruses and/or spyware.

Generally e-mail is not secure unless secured within an encrypted attachment or transmission environment. For your security, SECU will never ask for Personally Identifiable Information via non-secure email or Skype.  Similarly, you should not provide such information via non-secure email or Skype.  SECU will only exchange such information with you via Net24 secure mail or telephone after positively verifying your identity. Providing personal information beyond your name, address, e-mail address and phone number is not recommended unless it is sent using a secure (SSL encrypted) e-mail form. Use our Net24 Internet Banking "Contact Us" link for secure transmission of information. Make sure that you are logged into the system first using your UserID and Password before selecting the "Contact Us" link. Our Net24 Internet Banking is registered with Thawte Consulting Ltd., our registered Security Authority provider for the domain.

If you require additional detail, please visit our Security site. If you have further questions about the safekeeping of your personal information, feel free to Contact Us.

Electronic Delivery Consent

You agree to accept disclosures electronically once SECU presents them to you, and if necessary, you click to accept them, they will apply to you and your accounts. This consent for electronic delivery applies to all required disclosures regarding all accounts you have with Schlumberger Employees Credit Union (SECU), and is effective until withdrawn by you.

If or when SECU offers the option of opening an account on-line, you must accept electronic delivery of all disclosures. Printed versions of this information will not be available for on-line applications, but are available if you choose to open an account by mail or in person at the SECU branch location.

Electronic acceptance of disclosures means that SECU will not mail them to you unless requested by you at a later date. To request a hard copy of a disclosure or to have all future disclosures provided to you in hard copy, you must write to Schlumberger Employees Credit Union or use a method that may be made available to you on this web site. In general, disclosures that are posted to will be available to members for six months after they are posted. Here is a list of some of the disclosures you may get electronically:

  • Account opening Documents

  • Statements

  • Preauthorized electronic funds transfers

  • Annual notices including our Privacy Policy

  • Notices related to any dispute you might raise under the Electronic Funds Transfer or Truth in Lending Acts

  • Any other disclosures that we are required to provide

If SECU determines that an e-mail message to you regarding any disclosure is undeliverable, we may, at our discretion, choose to mail that disclosure to you using United States mail.

You may withdraw consent for electronic delivery of disclosures, but doing so will not affect the legal effectiveness, validity, or enforceability of electronic records that were made available to you prior to the implementation of your withdrawal. To withdraw consent, or to provide updated information on how the SECU may contact you electronically, you must write to Schlumberger Employees Credit Union, 205 Industrial Blvd, Sugar Land, TX 77478 or use a method that may be made available to you on this website. If you withdraw consent for electronic delivery, SECU will provide required disclosures to you using United States mail.

Electronic Signatures

Many of our services now offer you the ability to digitally sign either online or at the point of transaction. Your digital signature is equivalent to your physical signature on all contracts, teller transactions, and any other official SECU documents. Your digital signature only extends to the document presented at the time of e-Signing. All e-Signed documents will be handled securely, maintaining the privacy of your personal information. SECU is compliant with all requirements of the E-Sign Act endorsed by the National Credit Union Administration.

Documents Available to Members

Upon request, a member is entitled to review a copy of the most recent version of the following SECU documents:

  • Balance sheet and income statement.

  • Summary of the most recent annual audit.

  • Written board policy regarding access to the articles of incorporation, bylaws, rules, guidelines, board policies, and copies thereof.

  • Internal Revenue Service Form 990.


The Schlumberger Employees Credit Union is incorporated under the laws of the State of Texas and under state law is subject to regulatory oversight by the Texas Credit Union Department.

Schlumberger Employees Credit Union affords an opportunity for employees to join together to manage their money more wisely through savings, low cost credit, and reasonable investment of surplus funds. Schlumberger Employees Credit Union is owned by its members and is directed by a Board of Directors elected by the members at the annual shareholders meeting.

The Director of Personnel-Shared Resources provides a liaison with Schlumberger in Credit Union matters.

©1996 Schlumberger Employees Credit Union
All Rights Reserved.

The SCHLUMBERGER EMPLOYEES CREDIT UNION Globe Design is a registered trademark of the Schlumberger Employees Credit Union, Registration No. 2,770,779.

MEMBER OWNED, MEMBER LED is a trademark of the Schlumberger Employees Credit Union.

NET24 is a trademark of the Schlumberger Employees Credit Union.

Filing Complaints: See Complaint Notification

Web Accessibility Statement

Schlumberger Employees Credit Union is committed to providing a website that is accessible to the widest possible audience in accordance with ADA standards and guidelines. We are actively working to increase accessibility and usability of our website to everyone. If you are using a screen reader or other auxiliary aid and are having problems using this website, please contact us.

Web Linking

Our Web site may contain links to content provided by third-party sources. Schlumberger Employees Credit Union can not be held responsible for content found on any sites beyond our own. See Policy Detail.

Disclaimer: The information contained in this website is for informational purposes only. To the extent that there is any discrepancy between information, including interest rates or other financial terms, posted on this site and information available at our branches, the information available at the branches will take precedence.

Please note that by selecting any of the 3rd party website links above, you are leaving the Schlumberger Employees Credit Union "SECU" website. SECU is not responsible for the content on these 3rd party websites or for any claims, lawsuits, or loss associated with using any of the above vendors products or services. Privacy and or security may differ from that of SECU's policy's. The links and information above is only listed for members convenience and ease of information access.