Lost or Stolen Cards

Credit cards rank high on the list of things you hate to lose, somewhere between car keys and wallet. Lost or stolen cards have the potential to cause damage to your credit. The first thing you should do when you notice your card is lost or stolen is report it stolen to Visa. Do not wait. Make the call immediately.

Call Visa Credit/Debit Card Services for Lost or Stolen cards (Telephone Options)

  • To report a Debit Card: Contact SECU's Main Line at 281-285-4551 (1-800-272-7328 Toll Free/International) and select option 2 for Member Services, option 3 for Debit Cards, and option 4 for Lost or Stolen Cards.

  • To report a Credit Card: Contact SECU's Main Line at 281-285-4551 (1-800-272-7328 Toll Free/International) and select option 2 for Member Services, option 4 for Credit Cards, and option 4 for Lost or Stolen Cards.

Visa Card Disputes/Chargebacks

To file a card related chargeback or dispute, use the following procedures:

Open your case (Telephone Options)

  • For Debit Cards, Contact SECU's main number at 281-285-4551 (1-800-272-7328 Toll Free/International) and select option 2 for Member Services, option 3 for Debit Cards, option 3 for Disputes/Chargebacks.

  • For Credit Cards, Contact SECU's main number at 281-285-4551 (1-800-272-7328 Toll Free/International) and select option 2 for Member Services, option 4 for Credit Cards, option 3 for Disputes/Chargebacks.

Forward Documentation Receipts (Options)

  • Mail documentation to the following address
    Cardholder Services Disputes
    P.O. Box 182477
    Columbus, OH 43272-4395

  • Email the documentation to Card.Services@Fiserv.com.

  • Affidavits (only required if fraud is involved) must be signed and the image scanned before emailing to Card Services.

  • Fax: (972) 318-6005, (972) 318-6007, (972) 318-6008.

Disclaimer: The information contained in this website is for informational purposes only. To the extent that there is any discrepancy between information, including interest rates or other financial terms, posted on this site and information available at our branches, the information available at the branches will take precedence.

Please note that by selecting any of the 3rd party website links above, you are leaving the Schlumberger Employees Credit Union "SECU" website. SECU is not responsible for the content on these 3rd party websites or for any claims, lawsuits, or loss associated with using any of the above vendors products or services. Privacy and or security may differ from that of SECU's policy's. The links and information above is only listed for members convenience and ease of information access.