ATM Safe Access

Electronic banking at ATMs is a fast, convenient way to withdraw cash, make deposits, check account balances, transfer funds and more. If you use ATMs to conduct financial transactions, you must make security a priority. Here are some important steps you can take to make ATM security your business.

Keep Your Card Secure

Treat your card like cash. Always keep your card in a safe place. It's a good idea to store your card(s) in a card sleeve. The sleeve protects the card's magnetic stripe.

Keep your "secret code" a secret. Your card will work only with your personal identification number (PIN). When choosing your PIN, don't use birth dates, parts of your social security number, addresses or phone numbers. Memorize your code. Never write it on your card or store it with the card. Never tell your code to anyone. And never let someone else enter your code for you.

Take your receipt with you. You can get a receipt every time you make an ATM transaction. Verify each transaction by checking the receipts against your monthly account statements to guard against ATM fraud.

Do not give out any information about your card over the telephone. No one needs to know your secret code. Not even your financial institution.

Report a lost or stolen card at once. Promptly report a lost or stolen to reduce the chance that it will be used improperly. You will be issued another card.

Security at Walk-up ATMs

  • Always observe your surroundings before conducting an ATM transaction. If you drive to an ATM, park as close as possible to the terminal. Observe the entire area from the safety of your car before getting out. If anyone or anything appears to be suspicious, leave the area at once.

  • If an ATM is hidden from view or poorly lit, go to another ATM. If possible, report the problem to the financial institution that operates the ATM.

  • It's a good idea to take a companion along when using an ATM, especially at night.

  • Stand between the ATM and anyone waiting to use the terminal so that others cannot see your secret code or transaction amount (use your other hand to cover your keypad entry)..
  • Minimize time spent at the ATM by having your card out and ready to use. Once you have completed your transaction, take your money, card and receipt and immediately move away from the terminal. Never count your money while at the ATM. Never allow a stranger to assist you in conducting an ATM transaction even if you have trouble or your card is stuck.

  • If you see anyone or anything suspicious while conducting a transaction, cancel your transaction and leave immediately. If anyone follows you after making an ATM transaction, go immediately to a crowded, well-lit area and call the police.

  • Look for possible fraudulent devices attached to the ATM. If the ATM looks different or appears to have any attachments over the card slot or PIN pad, do not use the ATM and if possible, contact the financial institution.

Security at Drive-Up ATMs

  • Keep the doors locked, windows up and engine running at all times when waiting in line at a drive-up ATM.

  • When possible, leave enough room between cars to allow for a quick exit should it become necessary.

  • If an ATM is hidden from view or poorly lit, go to another ATM. Before rolling down the window to use an ATM, observe the surrounding area. If anyone or anything appears to be suspicious, drive away at once.

  • Minimize time spent at the ATM by having your card out and ready to use. Once your transaction is completed, take your money, card and receipt and immediately drive away from the terminal. While conducting a transaction, if anyone or anything appears suspicious, cancel your transaction and leave immediately. If anyone follows you after making an ATM transaction, go immediately to a crowded, well-lit area and call the police.

Disclaimer: The information contained in this website is for informational purposes only. To the extent that there is any discrepancy between information, including interest rates or other financial terms, posted on this site and information available at our branches, the information available at the branches will take precedence.

Please note that by selecting any of the 3rd party website links above, you are leaving the Schlumberger Employees Credit Union "SECU" website. SECU is not responsible for the content on these 3rd party websites or for any claims, lawsuits, or loss associated with using any of the above vendor?s products or services. Privacy and or security may differ from that of SECU's policies. Information and links listed above are for member's convenience and ease of information access.